Privacy Policy

1. Introduction

TwoWheels.gr ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

TwoWheels.gr

• Address: Kavos, Corfu, Greece
• Email: contact@twowheels.gr
• Phone: +30 697 764 4053

3. Information We Collect

We collect the following types of information:

3.1 Personal Information

• Name, email address, phone number
• Driver's license information
• Passport or ID card details
• Payment information (processed securely by payment providers)
• Rental history and preferences

3.2 Technical Information

• IP address and browser type
• Device information
• Cookies and tracking data
• Usage data and website interactions

3.3 Communication Data

• Messages sent through our contact forms
• WhatsApp and email communications
• Customer service inquiries and feedback

4. How We Use Your Information

We use your data for the following purposes:

4.1 Service Provision

• Processing vehicle rental bookings
• Managing customer accounts and reservations
• Providing customer support
• Verifying identity and driver qualifications

4.2 Legal Obligations

• Compliance with Greek and EU laws
• Maintaining records for tax and accounting purposes
• Responding to legal requests and preventing fraud

4.3 Marketing and Advertising

• Sending promotional emails and offers (with consent)
• Running advertising campaigns on Meta platforms (Facebook, Instagram)
• Remarketing to previous website visitors
• Analyzing customer preferences and behavior

4.4 Website Improvement

• Analyzing website usage and performance
• Improving user experience and functionality
• Testing new features and services

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our rental agreement with you
• Legal Obligation: To comply with tax, accounting, and safety regulations
• Legitimate Interest: To improve our services, prevent fraud, and protect our business
• Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Advertising Cookies: Used by Meta (Facebook) and other platforms to show relevant ads
• Preference Cookies: Remember your settings and language choices

You can manage cookie preferences through your browser settings. Note that blocking some cookies may affect website functionality.

7. Meta (Facebook) Pixel and Advertising

We use Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram. This technology:

• Tracks conversions from Meta ads
• Builds audiences for ad targeting
• Enables remarketing to website visitors
• Optimizes ad delivery to people most likely to be interested

You can opt out of interest-based advertising by visiting Facebook Ad Preferences or Your Online Choices.

8. Sharing Your Information

We may share your data with:

• Service Providers: Payment processors, email services, hosting providers
• Advertising Partners: Meta (Facebook, Instagram), Google Ads
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

We do not sell your personal data to third parties for their marketing purposes.

9. International Data Transfers

Some of our service providers (e.g., cloud hosting, Meta) may be located outside the European Economic Area (EEA). We ensure that adequate safeguards are in place, such as:

• EU Standard Contractual Clauses
• EU-US Data Privacy Framework compliance
• Adequacy decisions by the European Commission

10. Data Retention

We retain your personal data:

• For as long as necessary to provide our services and fulfill rental agreements
• For 7 years for accounting and tax records (as required by Greek law)
• Until you withdraw consent for marketing communications
• As required by law for legal claims and regulatory compliance

11. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Oppose processing based on legitimate interest or for marketing
• Withdraw Consent: Revoke consent at any time (for consent-based processing)
• Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at info@twowheels.gr.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage on encrypted servers
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

15. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us:

• Email: contact@twowheels.gr
• Phone: +30 697 764 4053
• Address: Kavos, Corfu, Greece

You can also contact the Greek Data Protection Authority (Hellenic Data Protection Authority - HDPA) if you have concerns:

• Website: www.dpa.gr